AI-driven underwriting, claims and loss adjustments. KYC, eIDAS electronic signature of policies and document management, with DGSFP, GDPR and ISO 27001 compliance.
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Low-code templates ready for insurers, brokerages and intermediaries.
Data, scoring, rules and automatic policy generation.
AI extracts data from the report, classifies and assigns to an adjuster.
Policies, SEPA mandates and consents signed online.
Single repository per customer, policy and claim.
Guidewire, Duck Creek, Ebroker, Tirea and CRM/ERP.
Automated deadlines, responses and regulatory auditing.
Four flows where insurers, brokerages and intermediaries replace paper and email with a digital circuit, governed by rules and traceable for Spain's DGSFP insurance supervisor.
Insurance is, in essence, a document business: every policy, claim report, mandate and consent generates paper that has to be gathered, validated, signed and retained. When that paper travels by email or is printed at the branch, response times spike and traceability breaks down exactly where the supervisor demands it. Dokuflex's process management turns those documents into digital flows with rules, automatic assignment and auditable evidence, without forcing you to replace your core: the platform sits on top of the system you already use and orchestrates what happens around it.
Today's pain: underwriting moves forward on the back of emails going back and forth between the sales rep, the underwriter and the customer to gather data and documents. Issuance is delayed and each file ends up split across mailboxes.
With Dokuflex: a low-code flow collects the data, applies the underwriting and scoring rules, and routes only the exceptions to manual review. The policy is generated and signed online without re-keying information.
Modules: low-code BPM · rules and scoring · eIDAS signature · core integrations.
Today's pain: claim reports arrive on paper, as a photo or a loose PDF. Someone keys in the data, classifies the claim and assigns an adjuster by hand, with delays that directly affect the policyholder experience.
With Dokuflex: AI and OCR capture extracts the data from the report and documents, classifies the claim and prioritizes it by severity and amount, automatically assigning it to the right adjuster.
Modules: AI and OCR · low-code BPM · document management · integrations.
Today's pain: in-person or paper-based signing slows down contracting and leaves inconsistent evidence depending on the channel, making it harder to prove the policyholder's consent.
With Dokuflex: eIDAS signature lets customers sign the policy, SEPA mandate and consents online with auditable evidence and time stamping, aligned with the disclosure duties of the EU Insurance Distribution Directive (IDD).
Modules: eIDAS signature · document management · low-code BPM.
Today's pain: complaints carry legal deadlines and require a documented response. Handling them by email makes it hard to control timing and prove traceability to the complaints service.
With Dokuflex: the flow controls deadlines, centralizes responses and logs every step with its time stamp, leaving the evidence ready for a possible review by Spain's DGSFP. Estimate the savings with the ROI calculator.
Modules: low-code BPM · document management · AI for classification.
Dokuflex provides the process, signing and document-traceability layer that the insurance framework demands at the operational level.
Deadline control and document traceability for complaints and claims, with evidence ready for the complaints service and supervisor reviews.
At the process level, the delivery and electronic signing of pre-contractual information and consents are logged and remain retrievable.
Traceability and a single file archive make it easier to document and reconstruct the information required by the framework's data governance.
Advanced and qualified signature, environment aligned with ISO 27001 and data hosted in the EU in line with GDPR. More detail in the Trust and Security Center.
"AI-driven claim intake saves us two thirds of the time and improves the customer experience."
The same eIDAS signing and traceability foundations behind our banking customer story and our healthcare deployment apply to contracting and claims in the insurance sector.
Policy underwriting and issuance, claims management, loss adjustments, KYC and electronic signature, renewals, endorsements, complaints and DGSFP claims.
Yes. Dokuflex integrates via REST API, SOAP and native connectors with Guidewire, Duck Creek, Ebroker, Tirea and ERP/CRM.
Yes. AI extracts data from claim reports, photos and documents, classifies claims and prioritizes by severity and amount.
Yes. It complies with DGSFP, GDPR, ISO 27001 and eIDAS for qualified signing of policies and consents.
You can create a free account and try templates in minutes at dkf.dokuflex.com/register. A corporate rollout is typically live in 4-6 weeks.
Dokuflex logs and keeps retrievable the delivery and electronic signing of the pre-contractual information and consents required by the IDD, and provides the traceability and single file archive that make it easier to document the data governance of the Solvency II framework at the document level.
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