🏦Banking · Case study

4.2 million contracts digitally signed in the first year

CaixaBank · Published Oct 2025 · 8 min read
4.2 M
contracts/year
99.99%
uptime
<1.8s
average signing
eIDAS
advanced + qualified

The challenge

The bank needed a single digital signature layer for accounts, cards, mortgages and insurance, integrated with the banking core and with eIDAS advanced legal validity.

The solution

Signature platform deployed across two active-active regions, with an SDK embedded in the CaixaBankNow app, legal traceability and archiving with qualified TSA.

"Dokuflex enabled us to move from pilot to 4.2 M signed contracts with a multi-region architecture and zero service downtime."

ÁR
Álvaro Ruiz
Head of Digital Banking Operations · CaixaBank

Timeline

M1-M2
Multi-region architecture
M3
Core integration + pilot
M4
Mobile app go-live
M5-M12
Rollout to all products