100% remote digital onboarding, AI-powered KYC/AML, credit files and legally binding eIDAS electronic signature. Compliant with GDPR, PCI-DSS and ISO 27001.
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Preconfigured low-code templates, ready to deploy and tailored to financial regulations.
Remote sign-up with OCR, biometric verification and anti-fraud AI.
Contracts, policies and mandates with advanced and qualified signatures.
Single, indexed and auditable repository per customer or transaction.
Automated reports for Bank of Spain, CNMV and EBA.
REST API, SOAP and connectors for CRM, ERP and scoring systems.
AI receipt capture, approvals and automated reimbursement.
Four critical flows where Dokuflex's process management replaces paper, email and spreadsheets with a digital, traceable and auditable circuit end to end.
Banking is a document- and, above all, evidence-intensive industry: every transaction must be demonstrable to the customer, the internal auditor and the supervisor. The problem is rarely a lack of systems, but that information lives fragmented across the core, the CRM, the relationship manager's inbox and disparate signing providers. Rebuilding a case file for a committee or to answer a regulatory request thus becomes manual, costly work. Dokuflex acts as the process layer that orchestrates those systems: it does not replace them, but routes the work, applies the rules and leaves a single trail —with time stamping and attribution of each action— on top of the infrastructure the bank already has. Onboarding, credit, contracting and reporting stop being silos and become flows that are auditable from start to finish.
Today's pain: opening a customer account requires a branch visit, photocopying documents, manually completing anti-money-laundering questionnaires and reviews that drag on for days. The friction drives up abandonment and the cost of compliance.
With Dokuflex: the customer completes sign-up remotely. OCR capture extracts the data from the ID document, biometric verification confirms identity, and the flow's rules apply the KYC/AML questionnaire, escalating only high-risk cases to human review. The file is signed and traced in minutes.
Modules: low-code BPM · OCR and AI · eIDAS signature · document management · core integrations.
Today's pain: the documentation for a financing transaction is scattered across the relationship manager's inbox, shared folders and the scoring system. Rebuilding the file for committee or audit takes hours, and the risk of working with outdated versions is high.
With Dokuflex: each transaction opens a single digital file that gathers the documentation, feeds scoring via API and routes approval through the defined delegation levels. Every decision is dated and attributed to its owner.
Modules: low-code BPM · document management · integrations (scoring, core) · eIDAS signature.
Today's pain: different product lines handle signing with different providers and evidence, creating inconsistent experiences across channels and making it more expensive to prove the integrity of each contract to the regulator.
With Dokuflex: a single eIDAS signing layer serves every product —advanced or qualified depending on the transaction's risk— with time stamping and a complete evidence file. This is the pattern CaixaBank applied, signing 4.2 million contracts per year.
Modules: eIDAS signature · low-code BPM · core integrations · document management.
Today's pain: preparing information for the supervisor or handling a complaint means hunting for evidence across different systems, against tight deadlines and with little traceability of who did what and when.
With Dokuflex: the flows log every step with its time stamp, so the evidence for reporting and the management of complaint deadlines are available without manual reconstruction. You can estimate the savings with the ROI calculator.
Modules: low-code BPM · document management · AI for classification · integrations.
Dokuflex provides the process, signing and document-traceability layer that the financial regulatory framework demands. You keep control; the platform leaves the evidence.
Advanced and qualified electronic signature (the EU eIDAS regulation) with time stamping and auditable evidence, giving full legal validity to contracts, mandates and consents.
At the process level, the traceability and activity logging of the flows make it easier to document operational resilience and reconstruct the history in the event of an incident, as expected under the EU's Digital Operational Resilience Act.
As a technology provider we supply the documentation, access control and traceability required by the EBA and Bank of Spain outsourcing guidelines for financial services.
Environment aligned with PCI-DSS and ISO 27001, data hosted in the EU and encryption at rest and in transit in line with GDPR. More detail in the Trust and Security Center.
"We cut customer sign-up time from 3 days to under 10 minutes and tripled digital conversion."
CaixaBank deployed Dokuflex as a single digital signing layer on top of its core banking system and signed 4.2 million contracts in the first year, with advanced and qualified eIDAS signatures depending on the product and complete, audit-ready evidence.
Read the full CaixaBank case studyDigital customer onboarding, KYC/AML with biometric verification, credit files, eIDAS electronic signature, document management and regulatory workflows (PCI-DSS, ISO 27001).
Yes. Dokuflex complies with eIDAS and supports advanced and qualified signatures, with time stamping and auditable electronic evidence.
You can start free in minutes with preconfigured templates. Production deployments in banking are typically live in 4-6 weeks.
Yes. Dokuflex integrates via REST API, SOAP and native connectors with core banking, CRM, ERP and scoring systems.
Yes. It complies with GDPR, ISO 27001, ENS Medium and Bank of Spain and EBA requirements for storage and traceability.
At the process level, Dokuflex logs every step of the flows with its time stamp and access control, which makes it easier to document the operational resilience required by DORA and to provide the traceability demanded by the EBA and Bank of Spain outsourcing guidelines.
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